Privacy Policy.

VibePrint USA ("VibePrint USA," "we," "us," or "our") is a print and signage company headquartered in City of Industry, California. We provide custom printing, large-format signage, vehicle wraps, trade-show displays, and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with our website and services. Please read it carefully. If you do not agree with the practices described here, please do not use our website or submit personal information to us.

1. Information We Collect

1.1 Information You Provide Directly

When you request a quote, place an order, or contact us through our website, we collect the personal information you submit, which may include:

• First and last name
• Business name or company name
• Business email address
• Phone number
• Project description and specifications
• Estimated price or budget information
• Artwork files and design materials you upload or send to us
• Billing and shipping address
• Payment information (processed through our payment processor; we do not store full card numbers)
• Any other information you choose to include in messages to us

1.2 Information Collected Automatically

When you visit our website, our hosting provider and analytics tools may automatically collect certain technical information, including:

• IP address and approximate geographic location (city/region level)
• Browser type, version, and operating system
• Pages visited, time spent on pages, and referring URLs
• Date and time of your visit
• Device type and screen resolution

This information is collected through server logs, cookies, and similar tracking technologies as described in Section 6 below.

1.3 Information from Business Communications

If you contact us by email, phone, or other means, we retain records of those communications, including any personal information you provide in the course of the conversation.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to quote requests and inquiries. To review your project specifications, prepare accurate pricing, and send you a quote or estimate.
• Fulfilling print and signage orders. To produce, quality-check, and deliver your order, including coordinating with production staff and shipping providers.
• Account and project management. To manage your account, communicate about project status, approvals, and proofs, and coordinate revisions.
• Billing and payment. To process payments, issue invoices, and maintain financial records as required by law.
• Customer support. To respond to your questions, address concerns, and resolve disputes.
• Marketing communications. With your consent or as permitted by applicable law, to send you information about new products, promotions, or services. You may opt out at any time by contacting us at sales@vibeprintusa.com or by following unsubscribe instructions in any marketing email.
• Website improvement. To analyze usage patterns, identify technical issues, and improve the functionality and content of our website.
• Legal compliance and protection. To comply with applicable laws and regulations, respond to lawful requests, enforce our Terms of Service, and protect the rights and safety of VibePrint USA, our customers, and others.

3. How We Share Your Information

We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes without your express consent. We may share your information in the following limited circumstances:

3.1 Service Providers

We engage third-party companies and individuals to perform services on our behalf, such as:

• Email delivery providers (to send quote confirmations, project updates, and other transactional communications)
• Website hosting and content delivery network providers
• Payment processors (who receive billing information necessary to process transactions)
• Analytics providers (who receive de-identified or aggregated usage data)
• Shipping and logistics partners (who receive name and delivery address to complete your order)

These service providers are authorized to use your personal information only as necessary to provide services to us and are contractually required to protect your information.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to: (a) comply with a legal obligation or governmental request; (b) protect and defend the rights or property of VibePrint USA; (c) prevent or investigate possible wrongdoing; or (d) protect the personal safety of users or the public.

3.3 Business Transfers

If VibePrint USA undergoes a merger, acquisition, reorganization, or sale of all or a portion of its assets, personal information we hold may be among the assets transferred. We will notify you via email or prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your experience and collect usage information. Cookies are small text files placed on your device. We use the following types of cookies:

• Essential cookies. Necessary for the website to function. They cannot be disabled without affecting site operation (for example, session state on the estimator).
• Analytics cookies. Help us understand how visitors interact with the site by collecting information in aggregate form. We may use tools such as Google Analytics or similar services for this purpose.
• Preference cookies. Remember choices you have made to improve your experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of the website may not function properly. For more information about managing cookies, visit allaboutcookies.org.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Quote inquiry data is retained for a minimum of [X] years following the date of inquiry or last customer interaction. Order records are retained for a minimum of [X] years following order completion. You may request deletion of your personal information as described in Section 8 below, subject to applicable legal retention requirements.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include use of encrypted connections (HTTPS/TLS) for data transmission, access controls limiting employee access to personal information to those with a legitimate business need, and secure handling procedures for payment information in accordance with payment card industry standards.

7. Third-Party Links

Our website may contain links to third-party websites, such as our social media pages or partner sites. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (together, "CCPA/CPRA"), provides you with specific rights regarding your personal information.

8.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information (as defined under CCPA/CPRA): identifiers (name, email, phone, IP address); commercial information (transaction records, products purchased); internet or other electronic network activity information (browsing behavior on our site); and professional or employment-related information (company name, job title where provided).

8.2 Your Rights

Subject to certain exceptions, California residents have the right to:

• Right to Know. Request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purposes for collection, and the categories of third parties with whom we share personal information.
• Right to Delete. Request that we delete personal information we have collected from you, subject to certain exceptions (for example, where retention is required to complete a transaction or comply with a legal obligation).
• Right to Correct. Request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing. We do not sell personal information, nor do we share personal information for cross-context behavioral advertising. Accordingly, there is no opt-out required, but you may contact us to confirm this practice.
• Right to Limit Use of Sensitive Personal Information. We do not use sensitive personal information for purposes beyond those necessary to provide our services.
• Right to Non-Discrimination. We will not discriminate against you for exercising any of your rights under CCPA/CPRA.

8.3 How to Submit a Request

To exercise any of the rights above, please contact us at sales@vibeprintusa.com or call +1-323-435-9119. We will verify your identity before processing your request. We will respond within 45 days of receipt, or notify you if we need additional time (up to 45 additional days).

8.4 Authorized Agents

You may designate an authorized agent to make a request on your behalf. We may require that you provide the authorized agent written permission to act on your behalf and verify your identity directly with us.

9. Children's Privacy

Our website and services are intended for business and commercial use by adults. We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly. If you believe we have inadvertently collected information from a child, please contact us at sales@vibeprintusa.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on this page with an updated effective date. For material changes, we will provide additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: